What can we do to Assist you?
Top questions people may have about being a beneficiary of a LifeFriendsurance campaign.
There’s no set limit to how many funeral items you can donate. It depends entirely on what the family needs and the total amount raised through the campaign’s available funds.
Payouts are issued directly to the recipient or the selected funeral home to cover specific condolence gifts (funeral items) when the time comes—specifically, after a loved one has passed and arrangements for the funeral or memorial service are underway.
Transfers are typically initiated within up to five (5) days, with funds arriving in the designated account within two to five (2–5) business days, depending on the recipient’s financial institution.
Final farewell funds are released once the passing of a loved one is confirmed and the required valid identification is submitted by the campaign holder. Funds are disbursed either directly to the campaign holder or the designated funeral service provider to cover condolence items.
LifeFriendSurance processes recipient payments via direct bank transfer (ACH) following the completion of the final farewell arrangements. Transfers are typically initiated within up to five (5) days, with funds arriving in the designated account within two to five (2–5) business days, depending on the recipient’s financial institution.
For organizational campaigns, standard transaction processing fees (approximately 2.9% + $0.30 per donation in the U.S.) may apply, along with an optional tip to support the LifeFriendSurance platform.
“The final farewell items can be utilized for any departed individual as desired by the campaign holder. Proper and valid identification and documentation will be required.”
In general, final farewell expense benefits received as gifts or donations are not taxable income for the recipient. The Internal Revenue Service (IRS) does not consider these benefits as income, and they are not reported on the recipient’s tax return.
After a campaign holder has made a request and the items have been released, the process is irreversible. Please ensure that you are confident in your item donation requests, as they cannot be undone.
No. Items are disbursed exclusively to the final farewell service provider where a service arrangement is in place.
To request item donations, please consult the instructions outlined on the ‘Send a Condolence Gift‘ page and follow them as directed.
To request funeral gift items, families typically provide:
Proof of passing
Funeral home details + invoice or estimate
Family or requester ID
Campaign information
Authorization for direct payment
These documents ensure support reaches the right hands at the right time—quickly, respectfully, and transparently.
LifeFriendsurance is about reducing burden, not eliminating it entirely. Whatever you save helps. We also partner with affordable funeral providers who offer payment plans. Your beneficiaries access whatever funds are available immediately.
No. Your campaign funds remain protected and untouched until the passing of a loved one. This is the heart of LifeFriendsurance—to guarantee resources are ready when final farewell arrangements must be made.
You designate beneficiaries when you sign up. Upon your passing, they contact us with a death certificate and receive funds within 3-5 business days. No lawyers, no waiting periods.
You may contact us or cancel your campaign at any time through your account settings. However, we strongly recommend keeping your campaign active, as your funds remain protected and reserved exclusively for final farewell needs when the time comes.
If you choose to cancel, your accumulated balance is still yours and will remain securely stored—but:
You will no longer be able to receive contributions from others, and
You will not be able to access the funds until the passing of a loved one, as all balances are held strictly for final farewell purposes.
We encourage you to keep your campaign open so your community can continue supporting you, and so your preparations remain in place long before the need arises.
Yes. Your financial data is protected with the highest level of security available.
LifeFriendSurance does not store your bank login information or card numbers at any point. When you connect your credit or debit card for Roundup contributions, all sensitive data is handled by certified third-party financial partners who specialize in secure payment processing.